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Become a counselor

What we do

Our program's success is built on a statewide network of certified Medicare counselors who volunteer their time. Counselors help people in their community understand their Medicare insurance choices and their rights. They do this by offering one-on-one counseling, classes, and referrals.

Counselors report to a volunteer coordinator in their sponsoring organization.

Good counselors

  • Enjoy helping others
  • Are reliable, empathetic, patient, and kind
  • Communicate well
  • Protect client confidentiality
  • Have no conflict of interest
  • Want to provide SHIBA services
  • Have computer skills or are willing to learn
  • Work well alone and in a team


  • Complete the process to become a SHIBA counselor. This includes an application, screening, training, and internship. Counselors maintain certification by annually completing 12 continuing education hours.
  • Maintain confidentiality of client information.
  • Provide one-on-one health insurance assistance at a sponsor site, in clients' homes, or by phone.
  • Evaluate clients' resources and health care or health insurance needs.
  • Complete Client Contact forms online.
  • Refer clients to other resources as needed.

Get started

The first step to becoming a SHIBA counselor is to complete the application. You can do this online using the form below. You can also download a printable version of the application and mail it to:

Oregon SHIBA
500 Summer St NE, E-12
Salem, OR 97301

After reviewing your application, a SHIBA staff member will contact you. You should receive a reply within five to seven business days. For more information before completing the application, email